As the leading provider of CRM and Digital Marketing solutions in Europe, our goal is to enable and simplify the workloads of our many global clients every day. Efficy is now looking for a Customer Support Level 2 to join our team in Nederlands or in Belgium.
Are you a real problem solver driven by deadlines and high demands of our customers? Are you analytical, technical, as well as a team player? Then you are the L2 Customer Support we are looking for!
Within the company's support department, you will be working with your team on multiple interesting projects at the same time. No customer is the same, so no project will be either.
You report to the Support Manager and you are involved with the technical and functional support of the customers.
You act as an "Efficy Specialist" and are responsible for the following tasks:
- Troubleshoot issues remotely or via the phone for customers, technicians, and partners
- Internal follow-up for more complex problems/files
- Investigate logged incidents and take the necessary steps to solve issues
- Remote Efficy Installations
- Programming/analysis, queries, reports, services configurations, etc.
As our customers deserve the best CRM solution on the market and a great UX, we expect the following minimum requirements:
- Bachelor’s degree in Computer Science or equivalent level though documented experience
- Familiar with IT knowledge (Windows, Ms-Office and classic applications)
- Solid understanding of SQL queries
- Fluent in Dutch and English (oral and written)
- French knowledge is an asset
- Pro-active, independent, resourceful and able to work in a team.
- Strong worker, not afraid to run the extra mile to bring customer satisfaction
- well-organized and capable of setting priorities to deal with issues in the most efficient manner
Full time - Permanent Contract
We thrive in the ever-evolving world of CRM and Digital Marketing. Why?
Because it gives us a chance to exceed expectations and always turn toward fresh new discoveries, while still leaning on what is behind us.
From employees to customers, our work revolves around people.
People who challenge in order to evolve. People who take ownership and simplify complex data-driven solutions to meet customer needs. And people with big hearts and great ambitions who shine when others succeed.
We can't leave without some figures about the Efficy Group. We are 600 based in 15 countries and are a major player in the CRM.
We have over 13,500 customers and our ambition is to become the #EuropeanCRMChampion!
Efficy is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Efficy via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Efficy. No fee will be paid in the event the candidate is hired by Efficy as a result of an unsolicited referral or through other means.