Large company with great ambitions and close relations

efficy is a leading European Customer Relationship Management (CRM) solution that provides businesses of all sizes with complete, flexible, customizable, and scalable software to enable their growth. efficy’s platform includes products for marketing automation, sales, project management, customer service, and customer nurturing. Currently, more than 300,000 users from 63 countries use efficy’s tool.

Founded in 2005 and headquartered in Brussels, efficy’s around 500 employees work in local offices in Belgium, France, Spain, the Netherlands, Sweden, Denmark, Finland, Norway, Warsaw, Hong Kong, or remotely.

Our mission is to contribute to the success of every company by helping them transform customer data into customer insight while simplifying the work of their employees.

In efficy, two days are rarely the same, and things are changing rapidly. So, fasten your seat belt, and join us on the journey. 

A unique work experience & company culture

We want our employees to thrive in their daily lives, and therefore you can expect challenges, online music quizzes, onsite ping-pong tournaments, and lots more. Communication is informal, and your colleagues are only a short call away. 

Your Impact

In the role of Senior Project Manager, you will lead the migration of our legacy customers to a new product version, a critical initiative for the company in the coming years. This role will be pivotal in ensuring the successful delivery of IT migration projects while maintaining strong client relationships and meeting business objectives.

If you have a proven track record in IT project management, customer onboarding, and leading complex migration projects, we want to hear from you!

Key Responsibilities

• Plan, manage, and oversee the migration of legacy customers to the latest CRM product version.
• Develop and execute detailed project implementation plans, ensuring successful delivery within timelines, budgets, and scope.
• Lead multiple migration projects simultaneously, ensuring alignment with the overarching migration strategy and business goals.
• Define and manage project milestones, deliverables, and KPIs, tracking progress and resolving challenges proactively.
• Lead a transversal team of migration consultants and CSM which will execute the different migration activities
• Collaborate with technical teams to design, implement, and optimize migration solutions to automate as much as possible all the technical steps.
• Collaborate with product marketing and enablement teams to communicate the benefits and future standards of the new system to customers to drive adoption and engagement.
• Act as a bridge between customers and all internal stakeholders to maintain alignment and ensure migration goals are reached.
• Ensure a high level of satisfaction of our customers throughout the migration process.
• Identify opportunities to enhance migration processes and introduce innovative, scalable solutions (including AI).

About YOU 

• 10 years of experience in project management, with a focus on IT project management especially customer IT solutions onboarding
• Proven experience in managing migration projects in similar contexts is a plus

• Demonstrated experience in project scoping, budgeting, planning, and quality assurance

• Exceptional organizational skills, with the ability to lead multiple projects concurrently
• Flexible and adaptable, capable of managing dynamic project environments
• Customer-focused, with a track record of building strong client relationships
• Strong leadership skills to drive transversal, multi-cultural and diverse teams

• Familiarity with CRM platforms, custom IT solutions, and related technologies
• Understanding of governance, processes, and standards required for complex project management
• Strong communication skills in both English and Dutch.

We offer YOU

• A competitive salary package and a referral program
• A stable and growing company with an entrepreneurial mindset where we will listen to your ideas and support you to make it happen
• High flexibility and hybrid work is part of our DNA
• State-of-the-art offices 
• International growing opportunities and internal mobility
• Events: team lunches, after work, sports, trips
• Learning opportunities: languages, tech, product, sales techniques, leadership

efficy is a people-first employer. We offer equal opportunities to all our candidates. We pride ourselves on the diversity of our people. We welcome you, and everything that makes you—well, you. That includes your gender identity, sexual orientation, religion, ethnicity, age, or disability status. So, if you’re interested in joining us, please feel free to apply. We can’t wait to meet you!

Disclaimer

efficy is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at efficy via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of efficy. No fee will be paid in the event the candidate is hired by efficy as a result of an unsolicited referral or through other means.