Large company with great ambitions and close relations

efficy is a leading European Customer Relationship Management (CRM) solution that provides businesses of all sizes with complete, flexible, customizable, and scalable software to enable their growth. efficy’s platform includes products for marketing automation, sales, project management, customer service, and customer nurturing. Currently, more than 300,000 users from 63 countries use efficy’s tool.

Founded in 2005 and headquartered in Brussels, efficy’s around 500 employees work in local offices in Belgium, France, Spain, the Netherlands, Sweden, Denmark, Finland, Norway, Warsaw, Hong Kong, or remotely.

Our mission is to contribute to the success of every company by helping them transform customer data into customer insight while simplifying the work of their employees.

In efficy, two days are rarely the same, and things are changing rapidly. So, fasten your seat belt, and join us on the journey. 

A unique work experience & company culture

We want our employees to thrive in their daily lives, and therefore you can expect challenges, online music quizzes, onsite ping-pong tournaments, and lots more. Communication is informal, and your colleagues are only a short call away. 

Your Impact 

You will be part of a dedicated central migration team responsible to migrate our low-touch legacy CRM customers to our new CRM solutions largely leveraging automation.

As Digital Migration CSM, you will need to ensure a good customer experience during the migration journey to ensure customer retention including communication, onboarding, follow up and feedback collection. 

Key Responsibilities

• Maintain consistent digital interactions with our legacy CRM customers, providing support and assistance as needed to increase product adoption and satisfaction during the migration.
• Use our Customer Success Platform to keep customer records up-to-date and facilitate efficient communication (Planhat)
• Perform day-to-day management and maintenance of digital tools and consistently promote and assist with the implementation of process improvement.
• Design and launch processes, workflows, and automation that drive internal efficiencies, deliver greater value to our customers, and enhance customer satisfaction.
• Collaborate with cross-functional teams to improve processes and share customer insights
• Analyse customer data, such as satisfaction, usage, and other feedback, to identify trends and provide recommendations on improving the customer experience.
• Collaborate with our Migration Enablement team to refine customer journey mapping, enhance engagement strategies, and optimize migration automation processes.
• Support renewal opportunities and maximize customer retention by promoting migrations to our new CRM solutions
• Develop and execute customer engagement plans with the intent to retain and generate additional expansion opportunities for the different cohorts of customers to migrate.

About YOU 

• Bachelor’s degree
• 2+ years of customer success experience, ideally in digital or tech touch roles.
• Fluent in Dutch and English 
• Familiarity with CRM tools
• a love for multitasking in a fast-paced environment.
• Ability to prioritize tasks and manage time effectively
• Self-motivated learner with technical orientation and the ability to quickly learn new concepts.
• Excellent written and verbal communication skills.
• Strong problem-solving and critical-thinking skills.

We offer YOU

• A competitive salary package with a bonus system and a referral program
• A stable and growing company with an entrepreneurial mindset where we will listen to your ideas and support you to make it happen
• High flexibility and hybrid work is part of our DNA
• State-of-the-art offices with our unique co-living-co-working concept where teamwork is the norm
• International growing opportunities and internal mobility
• Events: team lunches, after work, sports, trips
• Learning opportunities: languages, tech, product, sales techniques, leadership

Do you have questions about this position? Please contact jobs@efficy.com

Find more jobs at https://jobs.efficy.com.

efficy is a people-first employer. We offer equal opportunities to all our candidates. We pride ourselves on the diversity of our people. We welcome you, and everything that makes you—well, you. That includes your gender identity, sexual orientation, religion, ethnicity, age, or disability status. So, if you’re interested in joining us, please feel free to apply. We can’t wait to meet you!

Disclaimer

efficy is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at efficy via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of efficy. No fee will be paid in the event the candidate is hired by efficy as a result of an unsolicited referral or through other means.