Large company with great ambitions and close relations

efficy is a leading European Customer Relationship Management (CRM) solution that provides businesses of all sizes with complete, flexible, customizable, and scalable software to enable their growth. efficy’s platform includes products for marketing automation, sales, project management, customer service, and customer nurturing. Currently, more than 300,000 users from 63 countries use efficy’s tool.

Founded in 2005 and headquartered in Brussels, efficy’s around 500 employees work in local offices in Belgium, France, Spain, the Netherlands, Sweden, Denmark, Finland, Norway, Warsaw, Hong Kong, or remotely.

Our mission is to contribute to the success of every company by helping them transform customer data into customer insight while simplifying the work of their employees.

In efficy, two days are rarely the same, and things are changing rapidly. So, fasten your seat belt, and join us on the journey. 

A unique work experience & company culture

We want our employees to thrive in their daily lives, and therefore you can expect challenges, online music quizzes, onsite ping-pong tournaments, and lots more. Communication is informal, and your colleagues are only a short call away. 

Your Impact

The CRM Migration Consultant manages end-to-end customer migrations, ensuring smooth transitions to our new platform. This role requires strong technical expertise in CRM systems, data migration, and platform configuration, along with excellent collaboration and problem-solving skills to deliver successful customer outcomes.

Key Responsibilities 

• Migration Execution: Manage the complete migration process using automation tools to ensure timely and accurate customer transitions.
• Customer Platform Configuration: Collaborate with Customer Success Managers (CSMs) to understand and implement the required configurations for each customer on the new platform.
• Data Migration: Oversee extraction, transformation, and loading (ETL) of data, ensuring accuracy, integrity, and security throughout the process.
• Technical Troubleshooting: Apply CRM, database, and migration tool expertise to resolve migration issues and optimize processes.
• Platform Configuration & Testing: Set up platform configurations tailored to customer workflows and conduct testing to ensure a seamless transition.
• Support: Assist Customer Care and CSMs in addressing post-migration technical issues and configuration adjustments.
• Documentation: Maintain detailed documentation of migration steps, issues, and solutions to improve future migrations.
• Cross-functional Collaboration: Work closely with Engineering, Customer Care, and Project Managers to ensure smooth project execution and alignment.

About YOU 

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• 3+ years of experience in data migration, platform configuration, or a related technical role.
• Proven expertise in CRM tools and data management processes.
• Familiarity with ETL processes, data integrity principles, and migration tools.
• Strong understanding of databases, data structures, and platform configuration.
• Fluent in English and Dutch
• Excellent communication and collaboration skills to work effectively with cross-functional teams.
• Detail-oriented with a focus on accuracy and documentation to ensure seamless project execution.
• Strong analytical and troubleshooting skills to resolve migration issues and optimize processes.

We offer YOU

• A competitive salary package with a bonus system and a referral program
• A stable and growing company with an entrepreneurial mindset where we will listen to your ideas and support you to make it happen
• High flexibility and hybrid work is part of our DNA
• State-of-the-art offices with our unique co-living-co-working concept where teamwork is the norm
• International growing opportunities and internal mobility
• Events: team lunches, after work, sports, trips
• Learning opportunities: languages, tech, product, sales techniques, leadership

Do you have questions about this position? Please contact jobs@efficy.com

Find more jobs at https://jobs.efficy.com.

efficy is a people-first employer. We offer equal opportunities to all our candidates. We pride ourselves on the diversity of our people. We welcome you, and everything that makes you—well, you. That includes your gender identity, sexual orientation, religion, ethnicity, age, or disability status. So, if you’re interested in joining us, please feel free to apply. We can’t wait to meet you!

Disclaimer

efficy is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at efficy via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of efficy. No fee will be paid in the event the candidate is hired by efficy as a result of an unsolicited referral or through other means.