Large company with great ambitions and close relations

efficy is a leading European Customer Relationship Management (CRM) solution that provides businesses of all sizes with complete, flexible, customizable, and scalable software to enable their growth. efficy’s platform includes products for marketing automation, sales, project management, customer service, and customer nurturing. Currently, more than 300,000 users from 63 countries use efficy’s tool.

Founded in 2005 and headquartered in Brussels, efficy’s around 500 employees work in local offices in Belgium, France, Spain, the Netherlands, Sweden, Denmark, Finland, Norway, Warsaw, Hong Kong, or remotely.

Our mission is to contribute to the success of every company by helping them transform customer data into customer insight while simplifying the work of their employees.

In efficy, two days are rarely the same, and things are changing rapidly. So, fasten your seat belt, and join us on the journey. 

A unique work experience & company culture

We want our employees to thrive in their daily lives, and therefore you can expect challenges, online music quizzes, onsite ping-pong tournaments, and lots more. Communication is informal, and your colleagues are only a short call away. 

Your role

To support our rapid growth, efficy is looking for a Customer Journey Specialist. This is an exciting opportunity to oversee, plan, and coordinate the entire customer journey for this customer segment that migrate from one of our software solution to another. You will also lead the enablement of these customers by providing them with the necessary resources, tools, and training to effectively drive their product adoption,

reduce their Time To Value and achieve their goals.

You’ll be in the driving seat for end-to-end thinking to drive customer centric change and improvement for this segment. You will report to our Head of Customer Experience and be part of a dynamic and close-knit team.

Your key responsibilities:

Develop and maintain enablement programs:

- Develop the desired Customer Journey for this specific set of customers, design future multi-channel journeys

- Develop and implement the digital product onboarding and product adoption strategy linked to migrating of one SaaS solution to a new SaaS solution.

- Create self-education content and learning paths to support the customers in their efforts to enhance their business with our new products.

- Manage operations materials & collaterals, ensuring it is up-to-date, accurate, and aligned with the company's messaging and branding.

- Maintain knowledge of the migration customer journey and keep up to date with industry trends and best practices to ensure the customers are always equipped with the latest information and knowledge.

Metrics and KPIs:

- Define and track relevant Customer Journey metrics and create dashboards and insights on this.

Advocacy and Insight:

Serve as customer journey expert within the organization. Collaborate with cross-functional teams to ensure customer-centric decision-making. Translate customer journey insights into actionable recommendations for other teams and stakeholders.

Your profile

The Customer Journey Specialist will play a crucial role in supporting our future growth. We expect you to be a methodical self-starter ready to tackle significant challenges. You are energetic, determined, and have a sharp focus on execution, capable of prioritizing tasks and managing your time effectively to meet deadlines.

About YOU

- Prior experience (min. 3 years) in a high-performing SaaS environment in roles such as operations, customer enablement, customer journey and process improvement.

- A strong understanding of operational workflows and needs, preferably in a CRM or software context, including the necessary content, methodologies, tools, and training.

- Experience in creating and managing operational content and training resources.

- Proven experience in leading change management and enablement initiatives as well as driving process improvements.

- Experience with content management and learning management systems is a plus.

- Excellent English, and native/fluent in French OR Dutch

- Strong communication skills to build effective relationships with stakeholders acrossmultiple departments.

- Most importantly, you have a true passion for enabling operational excellence!

We offer you

- A competitive salary package

- A stable and growing company with an entrepreneurial mindset where we will listen to your ideas and support you to make it happen

- High flexibility and hybrid work is part of our DNA

- State of the art offices with our unique co-living-co-working concept where teamwork is the norm

- International growing opportunities and internal mobility

- Events: team lunches, after works, sport, trips

- Learning opportunities: languages, tech, product, sales techniques, leadership

Join our Team!

If you are an A-Player who thrives on challenges, has a passion for driving business growth, and wants to be part of an industry-leading organization shaping the future of CRM+MarTech, we invite you to join our team. In addition to a competitive salary and benefits package, you will have the opportunity to work alongside talented professionals and make a significant impact in a dynamic and fast-growing company.

Find more jobs at https://jobs.efficy.com.

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efficy is a people-first employer. We offer equal opportunities to all our candidates. We pride ourselves on the diversity of our people. We welcome you, and everything that makes you—well, you. That includes your gender identity, sexual orientation, religion, ethnicity, age, or disability status. So, if you’re interested in joining us, please feel free to apply. We can’t wait to meet you!

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Disclaimer

efficy is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at efficy via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of efficy. No fee will be paid in the event the candidate is hired by efficy as a result of an unsolicited referral or through other means.