Large company with great ambitions and close relations

Efficy is a leading European Customer Relationship Management (CRM) solution that provides businesses of all sizes with comprehensive, flexible, customizable, and scalable software to support their growth. Efficy’s platform includes solutions for marketing automation, sales, project management, customer service, and customer engagement. Currently, more than 300,000 users across 63 countries rely on Efficy’s tools.

Founded in 2005 and headquartered in Brussels, Efficy has around 500 employees working in local offices across Belgium, France, Spain, the Netherlands, Sweden, Denmark, Finland, Norway, Poland (Warsaw), Hong Kong, or remotely.

Our mission is to contribute to the success of every company by helping them turn customer data into valuable insights while simplifying their employees' work.

At Efficy, no two days are the same, and things evolve quickly. So, fasten your seatbelt and join us on this exciting journey!

A unique work experience & company culture

We want our employees to thrive in their daily lives, which is why you can expect exciting challenges, online music quizzes, onsite ping-pong tournaments, and much more. Communication is informal, and your colleagues are always just a short call away.

Your Impact

To support the end users when problems with the products or services cannot be solved by the 1st line Customer Service Employee, in order to solve problems and guarantee the continuity of the activities.

Key Responsibilities

• Act as second point of contact for the customer when problems cannot be solved by the 1st line helpdesk employee in order to offer a continuous customer-oriented service in view of reaching the highest level of customer satisfaction.
• Provide technical support to end users by leveraging specific knowledge, experience, and deep analysis to assist them in resolving problems efficiently. Assist the end-user with the configuration to solve specific issues.
• Collect user problem data and share it with the customer care team and help drafting solutions to recurring problems in order to avoid these problems in future.
• Writing articles and sharing information on common issues to be published on internal communication channels.
• Collaborate effectively with team members by assisting with their tickets and providing support when workload permits, fostering a strong sense of teamwork and a shared commitment to customer satisfaction.
• Maintain regular contact with the technical teams to facilitate communication and collaboration regarding the improvement of standard functionalities.
• Stay well-informed about industry trends and advancements, consistently update knowledge in line with emerging developments, to enhance credibility and provide a service based on up-to-date expertise.

About YOU

• Structured and organised, with ability to juggle many tasks in parallel, and detect the need to change priorities.
• Good command of the Dutch & English language, both written and spoken.
• Diplomatic and able to explain complex things in an easy way
• A solution oriented mindset, with a focus on how to solve issues efficiently and to improve processes
• Independent, accurate, stress-resistant, team player
• Strong communication skills
• Customer-centric mindset
• Experience in customer facing interactions
• A "hands-on" mentality - Knowledge of CRM and Marketing solutions is an advantage.
• Has worked with Web Applications (preferably SaaS as well as API’s)

We offer YOU

• A stable and growing company with an entrepreneurial mindset, where your ideas are valued, and we support you in making them happen
• High flexibility—hybrid work is part of our DNA
• State-of-the-art offices where teamwork is the norm
• International growth opportunities and internal mobility
• A competitive salary package and a referral program
• Engaging events: team lunches, after-work gatherings, sports activities, and trips
• Learning opportunities: languages, technology, product knowledge, sales techniques, and leadership development

Do you have questions about this position? Please contact jobs@efficy.com

Find more jobs at https://jobs.efficy.com

Efficy is a people-first employer, committed to providing equal opportunities for all candidates. We take pride in the diversity of our team and welcome you—exactly as you are. This includes your gender identity, sexual orientation, religion, ethnicity, age, or disability status.

If you're interested in joining us, we encourage you to apply. We can’t wait to meet you!

Disclaimer

Efficy does not accept unsolicited assistance from search firms for this employment opportunity. Please refrain from making phone calls or sending emails.

All résumés submitted by search firms to any Efficy employee via email, the internet, or any other method without a valid written search agreement in place for this position will be considered the sole property of Efficy. No fees will be paid if a candidate is hired as a result of an unsolicited referral or through other means.