Large company with great ambitions and close relations

Efficy is a leading European Customer Relationship Management (CRM) solution that provides businesses of all sizes with comprehensive, flexible, customizable, and scalable software to support their growth. Efficy’s platform includes solutions for marketing automation, sales, project management, customer service, and customer engagement. Currently, more than 300,000 users across 63 countries rely on Efficy’s tools.

Founded in 2005 and headquartered in Brussels, Efficy has around 500 employees working in local offices across Belgium, France, Spain, the Netherlands, Sweden, Denmark, Finland, Norway, Poland (Warsaw), Hong Kong, or remotely.

Our mission is to contribute to the success of every company by helping them turn customer data into valuable insights while simplifying their employees' work.

At Efficy, no two days are the same, and things evolve quickly. So, fasten your seatbelt and join us on this exciting journey!

A unique work experience & company culture

We want our employees to thrive in their daily lives, which is why you can expect exciting challenges, online music quizzes, onsite ping-pong tournaments, and much more. Communication is informal, and your colleagues are always just a short call away. 

Your impact

As a Business Process Analyst Intern, you’ll embark on an exciting journey of collaboration with our Internal Operations Team, while working closely with our CX Application Manager.

Your role will involve auditing and documenting key processes to support optimization efforts and the latest developments within this department, collaborating with Business Managers, Data analysis experts, Architects and Subject Matter Experts (SMEs).

Gain insight into the software development industry and explore how Customer Relationship Management (CRM) works in this unique opportunity to contribute to a fast-paced and innovative team in the Software as a Service (SaaS) field.

Key responsibilities

• Gain a deep understanding of the company’s products, services, and customer-centric processes to align business workflows with overall goals
• Collaborate with the CX Application Manager, Data Services Department, Architects, SMEs to document, analyse, and optimize customer-related workflows implemented in our CX Applications in line with company standards and objectives
• Assess and document current data-driven processes, identifying opportunities for improvement, optimization, or redesign with a focus on customer interactions and outcomes
• Work closely with subject matter experts to gather insights and detailed requirements for documenting and refining customer-related processes
• Translate complex technical concepts and workflows into clear, actionable documentation with a focus on customer processes and outcomes
• Conduct process audits and compliance checks to identify gaps, ensuring alignment with company standards and customer-focused objectives
• Create and maintain clear, standardized business documentation, including team playbooks, workflow diagrams, and process guidelines
• Contribute to the development of scalable business processes by offering recommendations for continuous improvement and future growth
• Support the implementation of process improvements by testing and validating new workflows, documenting results, and ensuring effective adoption by relevant teams

Profile

• Currently pursuing a degree in Business Administration, Data Science, Computer Science and IT, Entrepreneurship, or a related field
• Basic understanding of data-related workflows and processes, including data governance and data life cycles
• Strong analytical skills with the ability to identify inefficiencies and propose clear solutions
• Excellent written and verbal communication skills to collaborate with cross-functional teams and present findings effectively
• Ability to translate specific domain concepts into user-friendly language
• Self-motivated, detail-oriented, and capable of managing multiple initiatives simultaneously
• Able to provide an internship agreement from your university
• Currently in Brussels or an Erasmus student with a valid visa willing to relocate
• Fluent in English; Dutch or French is a plus
• Available starting Septembre 2025, ideally for 3-4-6 months

We offer YOU

 A real hands-on experience: the kind where you will actually learn things, break things (ideally not too often), and walk away with actual skills, not caffeine jitters. 

At efficy, a stable growing company, you will be trusted, challenged, and maybe even mildly confused (in a good way). But one thing’s for sure: you won't be printing PDFs all day.

Here’s what you can expect from our work culture:

1. High flexibility & hybrid work (it’s literally in our DNA)
2. State-of-the-art offices with a unique co-living, co-working setup
3. Team lunches, afterwork and sports events 

Do you have questions about this position? Please contact veronique.tshoz@efficy.com

Find more jobs at https://jobs.efficy.com

Efficy is a people-first employer, committed to providing equal opportunities for all candidates. We take pride in the diversity of our team and welcome you—exactly as you are. This includes your gender identity, sexual orientation, religion, ethnicity, age, or disability status.

If you're interested in joining us, we encourage you to apply. We can’t wait to meet you!

Disclaimer

Efficy does not accept unsolicited assistance from search firms for this employment opportunity. Please refrain from making phone calls or sending emails.

All résumés submitted by search firms to any Efficy employee via email, the internet, or any other method without a valid written search agreement in place for this position will be considered the sole property of Efficy. No fees will be paid if a candidate is hired as a result of an unsolicited referral or through other means.